Warranty

Effective Date: 1st January 2024

At Misaki Handbags, we take pride in the quality and craftsmanship of our products. We offer a 6-month warranty on all our handbags to ensure customer satisfaction and confidence in our brand. This warranty covers defects in materials and workmanship under normal use.

Warranty Coverage

1. Duration: This warranty is valid for six (6) months from the date of purchase.
2. Coverage: The warranty covers defects in materials and workmanship, including:
   • Broken or malfunctioning zippers
   • Stitching issues
   • Hardware defects
   • Material flaws
3. Exclusions: The warranty does not cover:
   • Normal wear and tear, such as scratches, scuffs, or color fading
   • Damage caused by accident, misuse, neglect, or improper care
   • Modifications or repairs made by unauthorized persons
   • Damage from exposure to extreme conditions, including water, heat, or chemicals

How to Claim the Warranty

1. Contact Us: If you believe your handbag is defective and falls within the warranty period, please contact our customer service team at [your contact email] with your order number, a description of the issue, and photos of the defect.

2. Evaluation: Our team will review your claim and determine if the defect is covered under the warranty. We may request additional information or photos if needed.

3. Resolution: If the defect is covered, we will repair the handbag at no cost to you. If repair is not possible, we may offer a replacement or a similar product of equal value. In some cases, a full or partial refund may be provided at our discretion.

Limitations and Liability

This warranty is non-transferable and applies only to the original purchaser. Misaki Handbags' liability is limited to the repair or replacement of the defective product. We are not responsible for any incidental or consequential damages arising from the use of our products.

Care Instructions

To ensure the longevity of your Misaki handbag, we recommend following these care instructions:

• Avoid exposure to water, extreme temperatures, and harsh chemicals.
• Clean gently with a soft cloth and appropriate leather or fabric cleaner.
• Store in a cool, dry place, away from direct sunlight.

By choosing Misaki Handbags, you invest in quality and style. Our 6-month warranty reflects our commitment to delivering products that meet your expectations and stand the test of time. Thank you for being a valued customer.